Papablic understands that you may have a change of mind or circumstance and may wish to return your purchase. We are more than willing to take back your order provided the following criteria are met:
- All items are returned within 30 days of receipt. No exchange, credit or refund can be given after the 30 day period.
- The product(s) must be unused, undamaged, unsoiled, unopened and in their original packaging with tamper-evident stickers or shrink-wrapped intact.
- Email Us with the following details: Your Name, Order Number, Product Name, Reason for Return. We will send you the return instruction or label.
Return products must be returned unused in their original condition with the factory seal and packaging intact. If your return is not a result of a Papablic error original shipping fees will not be refunded.
Missing item or damaged in transit
Please ensure to open your parcel and check all items are included and are undamaged. Claims for missing or damaged items are to be submitted (14) days of receipt of order.
Product defect
Papablic’s products are of the highest quality and are manufactured with great care and specifications. If however, you believe you have a product that is faulty, please email us as soon as possible with your purchase details. We will send you a replacement or a refund depending on your choice.
Once shipped, your order will have a tracking number. Please contact info@papablic.com if you do not receive this. The customer (you) assumes all risk from the time that the Papablic products you have ordered are given to the deliverer or freight agent for shipping, posting or forwarding. You need to take responsibility for providing the correct address for your order and proper access for the delivery of your order; for following the tracking and contacting the deliverer or freight agent if your order has not been delivered so that you receive or collect your order.
Conditions of Using the Papablic products
The instructions that come with the Papablic packs contain important information for your child’s safety and health, as well as the directions for correctly using Papablic and how to prevent leaks. Read the instructions before using Papablic products. Please contact info@papablic.com if you have any questions.