Having trouble with your Papablic cooler?
Choose what’s happening, and we’ll walk you through some quick checks.
Cooling doesn’t seem right
Quick Checks
- Make sure both ice chambers have been frozen for at least 12 hours
- Check that the cap and silicone O-rings are properly seated and fully sealed
- Check whether the cooler has been exposed to high temperatures or direct sunlight
Next Steps
- Try again after making any adjustments
- If the cooler still isn’t keeping milk cold as expected, please contact our support team at service@papablic.com
Leaking or not sealing properly
Quick Checks
- Make sure each silicone O-ring is present, lying flat, and properly seated
- Remove any milk residue or debris from the sealing grooves
- Fill the bottle with water, secure the lid, and carefully turn it upside down to check for leaks
- If it still leaks, email a photo showing where the leak is coming from to service@papablic.com
- Our support team will help determine whether the O-ring or inner bottle needs to be replaced
Bottles won’t fit or lid won’t close
Quick Checks
- Assemble in this order: bottom ice chamber → bottom inner bottle → top inner bottle → top ice chamber → outer cap
- Make sure the top ice chamber is facing the correct direction
- Check that the silicone O-rings are properly seated
- If something doesn’t fit easily, please don’t force it
Next Steps
- If an ice chamber is swollen, misshapen, cracked, or leaking, stop using it
- Email a photo of the issue to service@papablic.com so our support team can help
Damaged or missing parts
Check for
- Dents, rust, or noticeable scratches
- Water marks or unexpected residue inside the product
- A cracked, leaking, swollen, or misshapen ice chamber
- A missing O-ring or other component
Next Steps
- Please stop using the product
- Email photos of the issue and the packaging label to service@papablic.com
- Include your Amazon order number so our support team can assist you
Something else
- View the full user guide
- Or contact our support team for help
Contact Support
Need more help?
Please email service@papablic.com and include:
- Your order number
- A brief description of the issue
- Photos or a short video, if available